Orders

The steps required by you to enter into a contract with us are that you place your order for the products by clicking on the pay now button at the end of the checkout process once your product information, payment details and personal information have been submitted. You will be guided through the ordering process by our website and its instructions. Please take time to ensure that your order details are correct.

Once you have submitted an order, we will send you an acknowledgement email detailing the products you have ordered. This email acts simply as an acknowledgement that your order has been submitted and will be processed by us, not that the order is confirmed or accepted.

Please note all orders are subject to stock availability. We will contact you as soon as possible if the goods you have ordered are not available.

Non-acceptance of an order may arise from a number of reasons including (but not limited to):-

Not being able to take payment from you

A pricing or product description error on our behalf

You do not meet any eligibility criteria

Unavailability of stock

Please note we will not file a copy of the contract between us.

Changing or cancelling an order

We’re sorry that we cannot make changes or cancel an order once you have placed it. If you are not happy with the item, please return it using the Returns Process.

Paying for orders

Payment can be made by Credit or Debit cards directly from the pages of this site. All payments must be in Pounds Sterling.

Delivery of orders

Delivery is charged on all orders as shown within these pages. The delivery costs may vary regarding any promotional offers in place but the amount to be charged will be shown on the final total before the customer can proceed with the order. In proceeding with the order it is deemed that the customer agrees with the quoted delivery costs.

We may agree to deliver to another address or location which is agreed between you and our courier.

We endeavour to carry a good stock of our range of products, however, delivery times may vary depending on the goods involved and the time of year. Should any item ordered not be available from our stock every effort will be made to obtain the goods and contact you with a realistic delivery time?

Pricing and payment

VN Products has taken every care in the preparation of the content of this website, in particular, to ensure that prices quoted are correct at the time of publishing and all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website or in emails.

The price of the product does not include delivery charges. Our delivery charges are as quoted on our site.

You can only pay for your products by using a debit card, or credit card. The cards we accept are shown at the time of ordering.

Payment for the products and all delivery charges is in advance.

All goods remain the property of Virtual Nymph until paid for in full.

Secure payment by credit and debit cards

Credit card details are encrypted and processed by the payment gateway.  We do not have access to your card details. These details are not retained once a transaction is complete.

Our prices are competitive, but if you are offered goods at a discount or Special Offer prices by our competitors we may match the price. You are a valued customer.

Responsibility for Local Taxes and Duties on orders sent VAT free, are the responsibility of you the customer.

Returns policy

We will gladly exchange or refund any unused goods if you return them to us in a saleable condition within 30 days of receipt. Simply post your goods back to us in an unused condition, in their original packaging with any labels attached, together with a copy of your invoice and a covering letter explaining your requirements, the goods are your responsibility until they reach our office. If in doubt, please call us for advice on 07919 208106. All items must be returned as new and with all packaging/labels still attached.

Returning Items Having Changed Your Mind

Refunds and exchanges will be processed upon receipt of goods that are in a re-saleable condition and accompanied by a returns note. Return postage costs are the responsibility of the customer, we regret that we cannot be held responsible for returned goods lost in transit.

Returns from outside the UK should be clearly marked GOODS BEING RETURNED TO COUNTRY OF ORIGIN. This information should also be entered on any customs declaration that is required.  VN Products reserves the right to refuse any returned parcel that has attracted any customs charges.

Refunds

We can only process refunds via the original payment method used for the purchase.

Refunds will usually be processed within five (5) working days of products being received back.

Returns,

Please return your goods to;

VN Products 103 Ancaster Avenue Grimsby DN33 3LP

Distance selling regulations

The Distance Selling Regulations state that your right to cancel an order starts from the moment you place your order, and doesn’t end until seven working days from the day after you receive your goods.

In this case, we will issue you with a full refund however you will need to return the entire order at your own cost.

In all cases, the goods must be in an unused and saleable condition with all tags and labels attached and will be inspected on their return.

If you decide to cancel the contract for your order with Virtual Nymph Products you must let us know in writing (email is fine), quoting your customer number.  We will acknowledge your request by email.

Product descriptions

The images of our products are for illustrative purposes only. We make every effort to ensure the images and colours are accurate but we cannot guarantee the images and colours on your computer are exactly the same as the product. The products may vary slightly from those images. We comply with our statutory obligation to ensure that the goods we supply conform to the contract we enter into with you.

Data protection and privacy

We will use your personal information in accordance with our Privacy Policy and always in accordance with the Data Protection Act 1998.

You may be contacted by email in relation to future offers and for marketing purposes if you have ticked the Newsletter sign up box.

You can unsubscribe from these emails.

Queries, requests and complaints

Please contact us by phone on (07919 208106) or Email sales@virtual-nymph.com if you have any queries, requests or complaints